Privacy

Privacy Policy

This policy explains how Phylax Technologies Pty Ltd stores, maintains, uses and discloses personal information.

Introduction

This document sets out the privacy policy of Phylax Technologies Pty Ltd (ABN 34 694 307 278) (referred to in this privacy policy as "we", "us", or "our").

We take our privacy obligations seriously and have created this privacy policy to explain how we store, maintain, use and disclose personal information.

We are committed to preventing serious invasions of privacy and ensuring the protection of your personal information, so you can contact us using the details below if you have any questions or concerns.

By providing personal information to us, you consent to our storage, maintenance, use and disclosure of personal information in accordance with this privacy policy.

We may change this privacy policy from time to time by posting an updated copy on our website, and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.

Types of personal information we collect

The personal information we collect may include the following:

  1. name;
  2. mailing or street address;
  3. email address;
  4. information about your business or company such as ABN/ACN and business address;
  5. telephone number and other contact details;
  6. credit card or other payment information;
  7. information about your business or personal circumstances;
  8. information in connection with client surveys, questionnaires and promotions;
  9. your device identity and type, IP address, geo-location information, page view statistics, advertising data and standard web log information;
  10. information about third parties;
  11. login details, system credentials, and information regarding your IT systems, software, tools, partners, and processes accessed or encountered in the course of us providing services to you; and
  12. any other information provided by you to us via our website or our online presence, or otherwise required by us or provided by you.

How we collect personal information

We may collect personal information either directly from you, or from third parties, including where you:

  1. contact us through our website;
  2. receive services from us;
  3. submit any of our online sign up forms;
  4. communicate with us via email, telephone, SMS, social applications (such as LinkedIn or Facebook) or otherwise;
  5. interact with our website, social applications, services, content and advertising; and
  6. invest in our business or enquire as to a potential purchase in our business.

We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, cookies or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.

Incidental collection and customer authority: When accessing your systems, software, or tools to provide IT services, we do not intentionally seek to collect sensitive information. Any access to, or collection of, sensitive information is strictly inadvertent and incidental to the provision of our services. By providing us with login credentials or otherwise granting us access to your systems, you represent and warrant that you have all necessary authority, permissions and privacy consents to grant such access and to allow us to perform our services.

Use of your personal information

We collect and use personal information for the following purposes:

  1. to provide services or information to you;
  2. for record keeping and administrative purposes;
  3. to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you;
  4. to improve and optimise our service offering and customer experience;
  5. to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
  6. to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and
  7. to consider an application of employment from you.

We may disclose your personal information to cloud providers, contractors and other third parties located inside or outside of Australia. These third parties include, but are not limited to:

  • providers of website and cloud hosting services;
  • accounting, billing, and financial software providers;
  • email, messaging, and customer relationship management (CRM) platforms; and
  • outsourced IT and security contractors.

If we do so, we will take reasonable steps to ensure that any overseas recipient has similar legal safeguards and deals with such personal information in a manner consistent with how we deal with it.

Marketing

We may at times send you marketing communications which will be done in accordance with the Spam Act 2003 (Cth) (Spam Act).

If we do, we may use email, SMS, social media, phone or mail to send you direct marketing communications.

Where consent is needed, we will ask you for your consent before sending you marketing communications, except where you:

  1. have explicitly opted-in to receiving email marketing from us in the past; or
  2. were given the option to opt-out of email marketing when you initially signed up for one of our platforms and you did not do so.

You can, at any time, opt out of receiving marketing materials from us by using the opt-out facility provided (for example, an unsubscribe link on emails we send you) or by contacting us via the details provided at the end of this privacy policy. We will implement such a request as soon as possible, however, cannot guarantee that such a response will be immediate.

Security

We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.

Links

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

Requesting access or correcting your personal information

If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.

If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.

Complaints

If you wish to complain about how we handle your personal information or believe your privacy has been seriously invaded, please contact us using the details provided below with your name and contact details. We will investigate your complaint promptly and respond within a reasonable timeframe.

Contact us

For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

Name: Privacy Officer
Email: [email protected]

Our privacy policy was last updated on 20.05.2026.